Consumers and small entrepreneurs who have a complaint against their bank or insurer, can submit it to the Dutch Institute for Financial Disputes “Klachteninstituut Financiële Dienstverlening” (Kifid), as an alternative for the civil court. This institute claims to offer easy access, but complainants find themselves in a position against professional lawyers in cases that become increasingly complex. As a result, it is difficult for the consumer to go through the arbitration commission’s procedure without any (expensive) professional help.
By Olivia den Hollander | August 2nd, 2022
The full article was published in Dutch newspaper NRC on August 2nd, 2022 (in Dutch).